Information We Collect
When you contact us for a repair or estimate, we collect your name, phone number, email address, and service address. We also note details about your garage door issue so our technicians arrive prepared.
If you use our website, we may collect basic technical information such as your IP address, browser type, and pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule appointments, provide estimates, and follow up on completed work. If you ask us a question, we use your information to answer it.
We may send you occasional service reminders or updates about your garage door. You can opt out of these messages at any time by calling or emailing us.
We use website data to improve our online experience and make sure our services reach the right local customers.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.
Analytics and Third-Party Tools
We use trusted third-party tools like Google Analytics to see how many people visit our site and which pages are most helpful. These tools collect anonymous data and do not identify you personally.
We may also use call tracking or scheduling software to manage appointments. These providers only access your information to perform services for us and are required to keep it confidential.
Data Sharing and Disclosure
We never sell your personal information. We share it only with our own technicians and trusted service providers who help us run our business, such as scheduling or email tools.
We may disclose information if required by law or to protect the safety and rights of our customers and our company.
Data Retention
We keep your contact and service records for as long as needed to provide warranty support and maintain our business records. When information is no longer needed, we securely delete it.
If you ask us to remove your information, we will do so unless we are required to keep it for legal or accounting reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage and limiting access to only those who need it.
No method of transmission over the internet is completely secure, but we work hard to safeguard your data and review our practices regularly.
User Rights
You have the right to ask what personal information we hold about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, just call or email us using the contact details below. We will respond promptly and help you however we can.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.